Return Policy
Return Policy
1. Introduction
Thank you for shopping with CONTAINER GLOBAL LTD. We strive to provide high-quality containers and excellent customer service. If you are not completely satisfied with your purchase, please review our return policy below.
2. Return Eligibility
- Conditions for Return: To be eligible for a return, the container must be in its original condition and packaging. It should be unused and free from any damage or modifications.
- Timeframe: Returns must be requested within 14 days of receiving your order. Requests made after this period may not be eligible for a return or refund.
3. How to Request a Return
To initiate a return, please follow these steps:
- Contact Us: Email us at container@containermarketpro.com with your order number, a description of the issue, and any relevant photos of the container.
- Return Authorization: We will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the container.
- Packaging: Pack the container securely in its original packaging. Include the RMA number and a copy of your purchase receipt.
4. Shipping Costs
- Return Shipping: Customers are responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item).
- Original Shipping Fees: Original shipping fees are non-refundable.
5. Refunds and Exchanges
- Refunds: Once we receive and inspect the returned container, we will process your refund. Refunds will be issued to the original payment method within 7-10 business days.
- Exchanges: If you would like to exchange the container for a different model, please specify this in your return request. We will assist you in processing the exchange based on availability.
6. Damaged or Defective Items
If you receive a damaged or defective container, please contact us immediately at container@containermarketpro.com with details and photos of the damage. We will work to resolve the issue by providing a replacement or issuing a refund as appropriate.
7. Non-Returnable Items
Certain items may be non-returnable, including:
- Custom Orders: Containers made to custom specifications are not eligible for return.
- Clearance or Sale Items: Items marked as clearance or final sale may not be returnable.
8. Contact Us
If you have any questions or need further assistance with your return, please contact us at:
- Phone: +44 744 142 4374
- Email: contact@containermarketpro.com
- Address: 145 Trowell Road, Nottingham, England, NG8 2EN
Feel free to modify any sections to better fit your business practices or legal requirements.
